大客户管理思想对第三方物流企业在组织机构上的影响

如何调动公司资源来充分满足全球性大客户的物流个性化需求,对于处在高度竞争的市场环境中的第三方物流企业来说．有着很重要的意义。文章主要从组织机构变化的角度探讨大客户管理思想对外资第三方物流企业在组织管理方面的影响．以期对本土的第三方物流企业的发展有所帮助。     

两种定量选择第三方物流服务商的方法

利用数据包络法和层次分析法的量化计算选择方法，对第三方物流服务商进行选择,并给出了计算实例。     

基于模糊聚类分析的第三方物流供应商选择

提出了用模糊聚类分析法解决第三方物流供应商选择问题的一个简单模型，即先用模糊聚类分析法对可选择的物流供应商进行聚类，然后在较小的选择范围内进一步选择，从而使实际的复杂问题得到简化。     

Network neutrality and difference in efficiency among Internet application service providers: A meta-frontier analysis

As Internet applications evolve and require wider and more stable bandwidth, Internet service providers (ISPs) try to maximize their profit by controlling application service providers (ASPs); this has caused a network neutrality debate. This article categorizes ASPs into four groups by bandwidth-usage attributes and latency sensitivity. By estimating the efficiency of these groups, their efficiency differences are estimated, indicating evidence of discrimination of ISPs when network neutrality is not maintained. Meta-frontier analysis is used to compare efficiencies across companies using different production function technologies. Finally, a Tobit regression model is used to determine which variables explain the difference of efficiencies. The estimation result indicates that the discrimination of ISPs against ASPs is not significant enough to decrease the efficiency of any application group.     

Port service chains and port performance evaluation

This paper provides a novel and unique methodology for evaluating the effectiveness performance of a port’s individual services by utilizing the concept of a port service chain – a service network utilized by a port’s service providers in the provision of the port’s services that accounts for the quality-of-service relationships among the services. If such relationships are ignored, the resource allocations by the port’s service providers to improve the quality of their port services will either over- or underestimate the amount of resources needed. A cooperative port service chain will always (under certain conditions) be more effective than a non-cooperative port service chain.     

第四方物流供应商选择的AHP-GRAP组合分析模型

本文针对第四方物流供应商选择时存在的信息不完全现象,引入AHP和GRAP相结合的评价模型进行优化选择研究.该模型在采用AHP确定权重的基础上,充分利用了信息的灰色特性.通过算例分析,该方法较好地解决了选择和评估过程中所遇到的信息不完全、评价指标较多、部分指标之间存在相关或重复等复杂多因素综合决策问题.     

Risk identification and prioritization in banking projects of payment service provider companies: an empirical study

Identifying risks and prioritizing is important for payment service provider (PSP) companies to get banking projects and gain more market share. However, studies regarding the identification of risks and causal relationships are insufficient in the Iranian PSP industry and the industry is unique because of its characteristics. In this study, 30 experts involved with PSP companies are employed as the research sample. Eleven key risks and Forty-six sub-risks are also identified. Subsequently, the fuzzy decision-making trial and evaluation laboratory technique is applied to determine the effective and affected risks and the severity of their effects on each other. Finally, all risks are ranked. Due to the internal interrelationships of the main risks, the weight of each risk is calculated via the fuzzy analytic network process. As the second-level risks have no significant interrelationships, they are ranked via the fuzzy analytical hierarchy process. Moreover, the best-worst method is used to ensure that the obtained rankings are reliable. This study identifies the risks affecting the loss of banking projects and determines the impacts of these risks on each. A sensitivity analysis is then conducted on the weights of the criteria, and the results are compared.     

Exploring different airport users’ service quality satisfaction between service providers and air travelers

This study investigates appropriate attributes— physical environment, outcome, and interactional quality—to measure users' satisfaction that influences airport users' satisfaction level. With these three attributes and users’ perspectives for air travelers and service providers, we generate a conceptual model of airport service quality and satisfaction. The findings indicate that different perceptions exist between airport service providers and air travelers. Air travelers are more concerned with interaction and outcome (convenience) quality attributes, while services providers reflect on interaction and physical environment (servicescape) quality attributes. The airport service quality is found to be significantly related to airport reuse, and destination revisits. An appropriate service-training program is needed to reduce the gap in the level of satisfaction.     

跨国公司在东道国物流外包现状及启示

跨国公司在东道国实施物流外包是其获取竞争优势的重要基础。文章从跨国公司在东道国物流外包的动机、业务、物流服务商,以及物流外包对跨国公司的影响等几方面进行阐述,并针对于我国"走出去"企业在东道国的物流策略提供相关的建议和对策。     

Internet service providers' service quality and its effect on customer loyalty of different usage patterns

This study attempts to investigate the dimensions of an ISP's service quality, and their effects on customer loyalty in high-tech services. Data was obtained from 1231 internet users. The analyses include segmenting ISPs' customers on the basis of their usage pattern and evaluating their perceptions of Internet service quality dimensions. Through the use of structural equation modelling and bias correct bootstrapping techniques, the study confirms that service quality dimensions can influence both attitudinal and behavioural loyalty. These effects, however, are different across different groups of ISP customers. The contribution of the present paper stems from the modelling of mediation effects and the incorporation of Internet usage that can help better explain the impact of service quality dimensions on customers' loyalty in high-tech service settings.