离岸IT服务外包发包方选择承接商的影响因素研究——基于上海地区的实证分析

本文基于上海地区,利用与本土IT外包承接企业有业务往来的跨国公司(发包方)数据,对离岸IT服务外包发包方选择承接商的影响因素进行研究。实证分析结果显示,承接企业的项目运营交付能力、国际市场品牌竞争力、行业知识和领域经验、技术和创新能力、风险管控能力等对发包方选择服务外包承接商有显著影响,跨文化沟通和协调、成本竞争力的影响不显著。本土服务外包承接企业可以根据这些因素有针对性地提升其在国际接包市场上的竞争力。     

Unlocking the promise of mobile value-added services by applying new collaborative business models

Due to the intense voice service competition and subscriber growth saturation, the average revenue per user (ARPU) of mobile communications service providers continues to decline, thereby severely affecting their total revenue and profitability. To counter this challenge, mobile communications service providers are now moving from “tariff competition” to “service competition.” As mobile communications enter the next-generation network (NGN) era, network bandwidth and transmission speed are greatly enhanced. The enhancement enables mobile communications service providers to provide content-rich, multimedia value-added services to create new service value, meet demands of customers, and increase ARPU. To understand how to construct mobile value-added services, this study uses survey forms to collect feedback from 35 industry and research institution experts and scholars and to present systematically the finding on the mobile value-added services strategy. The research employs the analytic network process (ANP) to analyze the strategy of mobile service providers in delivering mobile services in the NGN. The business strategy evaluation framework and evaluation result can be used as guides for players in the mobile communications industry to review, improve, and enhance their service and strategy.     

Internet service providers' service quality and its effect on customer loyalty of different usage patterns

This study attempts to investigate the dimensions of an ISP's service quality, and their effects on customer loyalty in high-tech services. Data was obtained from 1231 internet users. The analyses include segmenting ISPs' customers on the basis of their usage pattern and evaluating their perceptions of Internet service quality dimensions. Through the use of structural equation modelling and bias correct bootstrapping techniques, the study confirms that service quality dimensions can influence both attitudinal and behavioural loyalty. These effects, however, are different across different groups of ISP customers. The contribution of the present paper stems from the modelling of mediation effects and the incorporation of Internet usage that can help better explain the impact of service quality dimensions on customers' loyalty in high-tech service settings.     

The critical success factors for a travel application service provider evaluation and selection by travel intermediaries

Current application service provider (ASP) is an emerging type of information technology outsourcing service that offer a comprehensive of information technology services for small and medium-sized enterprises (SMEs) to obtain information capabilities and maintain competitive advantage. Although numerous academics and practitioners have recognized the importance of information service suppliers, few studies has been conducted on decision analysis related to an ASP selection. Thus, this study combines two multiple criteria decision making tools to develop a multifaceted evaluation framework and identify the critical success factors (CSFs) for an ASP adoption by travel intermediaries in Taiwan. The empirical results implied different types of travel operations have different evaluation considerations for an ASP adoption. Travel intermediaries can devote to their core competencies, and acquire information support services through an ASP. On the other hand, ASPs can use differentiation strategies and allocate limited resources through focusing on these CSFs to enhance inter-organizational collaboration in travel supply chain.     

跨国公司在东道国物流外包现状及启示

跨国公司在东道国实施物流外包是其获取竞争优势的重要基础。文章从跨国公司在东道国物流外包的动机、业务、物流服务商,以及物流外包对跨国公司的影响等几方面进行阐述,并针对于我国"走出去"企业在东道国的物流策略提供相关的建议和对策。     

煤企从产品制造商向解决方案供应商转型探讨

技术进步和供应链管理的发展加剧了产品制造企业的竞争,供应商必须结合煤炭行业产品生产与消费的特殊性。制定实施转型的策略和方法。     

信息提供者行为规范研究——基于信息流动与保护的视角

信息提供者行为在信息流动链条中起着“承上启下”的基础性作用,规范信息提供者行为是寻求信息高效流动和保护信息主体权益的必由之路.分析信息提供者在信息流动过程中侵害信息主体权益的表现和原因,借鉴国外规范信息提供者行为的经验做法,从协调信息流动与保护角度提出规范信息提供者行为的政策建议.     

超竞争环境下电信运营商竞合策略研究

目前,我国电信行业面临着超竞争态势,其电信市场上表现出显性的同质竞争及隐性的异质竞争。在这样的环境下,国内电信运营商很难适应,无法满足用户个性化、多样化的新需求。为此,国内三大电信运营商必须加强相互间的合作,找到竞争与发展的平衡点,只有这样才能使我国的电信行业可持续健康发展。     

中国网购中物流服务质量评价的实证研究

中国市场日益兴盛的网络购物，凸显出电子商务活动中鼠标加水泥的应用特征，其表现仰赖业务环节中各个部分协调一致的发展支持，而物流环节在其中扮演着关键作用。基于传统的服务质量概念和物流服务质量评价维度，通过实证研究来进一步理解物流在中国网购业务发展中的短板问题，在顾客视角下讨论中国网购活动中物流服务质量的相关量表维度的表现，进行符合中国经验的物流服务质量评价的维度调整，并且进一步地通过结构方程模型来探索其中各主要因素的相互关系，运用结构方程分析修正所得到的概念模型。最后，联系既有文献基础和实证分析的结论，能够对于中国当前网购活动中的物流配送环节挖掘出具有实务意义和针对性的发现，尤其理解包装环节，人员的沟通质量和误差处理在实证结论的显著意义，帮助中国物流服务企业发展以顾客为中心的业务模式。