Co-creation with clients of hotel services: the moderating role of top management support

Hotels can strengthen their competitiveness by expanding their innovation process beyond the boundaries of the firm to exploit the valuable knowledge and skills of their customers. This study examines the effects of new service (NS) co-creation with customers in the hotel industry on NS performance, as well as the moderating role of top management support. The research also explores the main barriers faced by hotels to co-create service innovations. Partial least squares structural equation modelling results indicate that Customer co-creation exerts a direct impact on NS market outcomes and NS development (NSD) speed, which in turn favours NS quality. NS quality translates into better NS customer-related outcomes as well as in improved NS market outcomes. Top management support enhances the effect of Customer co-creation on the NSD speed. The main barrier to NS co-creation in hotels is to find customers interested in devoting time to this activity or with the appropriate knowledge and experience.     

Understanding Event Sport Tourism Experiences of Support Partners: A Research Note

The purpose of this research reflection is to set the stage for a more detailed research agenda in exploring event sport tourism experiences of support partners (SPs) during events. Using photo elicitation, the article presents a preliminary empirical case study. Visual materials were assembled by three female participants to interrogate how SPs experience “spectator space” and explore the processes that produced those experiences, an area of study that remains relatively unexplored in leisure research. Initial findings show how waiting to see the triathlete can be anxiety-provoking, but the release of emotion when smiles are exchanged constitutes core activities of being there. However, there are more questions than answers, and there is a need for further inquiry. Suggestions for future research on the impact of serious leisure on intimate others are given.     

Employee creativity trumps supervisor-subordinate guanxi: Predicting prequitting behaviors in China's hotel industry

This study aims to explore the moderating roles of supervisor-subordinate guanxi and employee creativity in the perceived organizational support-organizational commitment-turnover intention link in the Chinese hotel organizations. Using a matched sample of 85 supervisors and 249 subordinates from 13 hotels in Shenzhen, China, we found that both supervisor-subordinate guanxi and employee creativity altered the relationships of perceived organizational support, affective commitment and employee prequitting behaviors. A significant conditional direct effect of perceived organizational support on prequitting behaviors was moderated by low supervisor-subordinate guanxi. Furthermore, a significant conditional indirect relationship between perceived organizational support and prequitting behaviors was found at high employee creativity. Moreover, interactive effect of affective commitment and employee creativity exerted a significant negative effect on prequitting behaviors. Findings shed light on the changing traditional values in modern management practices and the conditions under which organizations can improve employee retention. Theoretical and practical implications for talent management are discussed.     

Leader Apology in the Employee–Organization Relationship: The Roles of Subordinate Power Distance Belief and Leader Competence

According to the organizational support theory, leaders' words and deeds are not only the products of their own will but also a reflection of organizations' standpoints. We thus focus on leader apology in the case of organizational transgressions and predict that leaders' apologetic acts are likely to influence employees' organization-oriented attitudes and behaviors. Specifically, leader apology is hypothesized to positively influence employees' perception of organizational support, which in turn, is positively associated with employees' helping and risk taking behavior. Furthermore, drawing upon the organizational support theory that delineates the discretion and value perceived in the employee-organization relationship, we further propose that employees' perceived leader competence and power distance belief serve as two contingencies that influence the relationship between leader apology and employees' perceived organizational support. In particular, this relationship is stronger when employees perceive higher leader competence or hold stronger power distance beliefs. Two multi-wave data collected from hospitality employees support these hypotheses. The findings provide a new perspective to comprehending leader apology within the employee-organization relationship wherein leaders are considered as organizational agents. This research extends the existing literature on leader apology that largely focuses on leader apology following leaders’ transgressions and leader-oriented outcomes.     

Sustainable tourism planning and climate change adaptation in the Alps: a case study of winter tourism in mountain communities in the Dolomites

A vast body of literature suggests that the European Alpine Region is extremely sensitive to climate change. Winter tourism is closely related to climate variations, especially in mountain regions where resorts are heavily dependent on snow. This paper explores how to effectively integrate a climate change adaptation perspective with local discourses about sustainability and tourism, an increasing priority for policy-makers in the region and elsewhere. It reports on the development and application of a participatory decision support process for the analysis of adaptation strategies for local development of an Alpine tourism destination, Auronzo di Cadore (Dolomites, Italy). This experience significantly contributed to the idea that an efficient combination of modelling capabilities, decision support tools, and participatory processes can substantially improve decision-making for sustainability. The authors show that, in this case study, such a combination of methods and tools allowed for managing the involvement of local actors, stimulating local debates on climate change adaptation and possible consequences on winter tourism, encouraging creativity and smoothing potential conflicts, and easing the integration of the qualitative knowledge and the preferences of the involved actors with quantitative information. This contributed to an integrated sustainability assessment of alternative strategies for sustainable tourism planning.     

房地产税改革对公租房制度的政策支持分析

2007年以来,我国住房保障体系建设取得了突破性进展,公租房则是近期住房保障制度的重要创新。随着房地产税改革步伐的加快,新的房地产税制必将对公租房的建设和运营形成制度约束。本文在厘清公租房属性和制度要点的基础上,分析现行房地产税制对公租房建设和运营的制度约束,对最近上海和重庆的房产税试点改革进行评述,讨论房地产税改革取向并提出支持公租房制度的建议。     

基于兰彻斯特方程的维稳军事行动军械装备维修任务量估算

维稳军事行动维修任务量估算是科学筹划维修保障资源和维修保障方案的基础。首先描述了维稳军事行动的主要任务,给出了维稳军事行动中作战力量对比分析,并研究总结了维稳军事行动战斗损伤影响因素。以此为基础,考虑作战双方武器装备水平不对等情况,突出了装备防护性等特点,建立了考虑装备的兰彻斯特方程,并给出了典型情况下的参数设置分析,由于本方法考虑了装备水平,使估算结果更具有针对性。最后给出了示例,表明本研究的可操作性。     

基于主成分分析的应急保障军队车辆器材供应商选择

分析了突发事件中军队车辆器材应急保障的特点,在此基础上建立了军队车辆器材供应商评价的指标体系,并将主成分分析应用于供应商的评价选择。根据应急保障车辆器材供应商的实际指标数据进行了实例计算,并对各供应商进行综合评价,验证了主成分分析在应急保障车辆器材供应商选择上应用的可行性与准确性。     

基于信息熵的多样化军事任务油料保障能力评估

基于信息熵理论,建立了多样化军事任务油料保障部(分)队的多属性评估模型,阐述了各评价指标权重的确定方法,得出了基于信息熵对油料保障部(分)队排序的方法。并结合案例,讨论了运用该模型进行评估的方法和详细步骤。     

基于虚拟仓库的器材保障研究初探

针对我军器材保障中存在的一系列问题,提出了基于器材虚拟仓库的解决方案,研究了器材虚拟仓库的组织结构与网络结构,并着重分析了基于虚拟仓库的器材保障过程。