职业延迟满足对员工过劳的影响研究——职业成长机会的调节作用

目前，员工过劳问题在我国企业发展中日益凸显，需要予以重视和解决。基于个体与组织互动角度，通过对338名企业员工的问卷调查分析职业延迟满足和职业成长机会对员工过劳的影响，并检验职业成长机会对职业延迟满足影响员工过劳的调节作用，结果表明：职业延迟满足的两个维度（工作延迟满足和职业生涯延迟满足）均对员工过劳有显著正向影响，而职业成长机会对员工过劳有显著负向影响；职业成长机会对职业延迟满足影响员工过劳具有负向调节作用，即职业成长机会越大，职业延迟满足与员工过劳的正向关系越弱。因此，企业管理者应合理引导和帮助员工做好职业生涯规划，为员工提供合适的多元化发展通道，以有效预防和缓解员工过劳。     

知识型员工动态绩效测评系统

基于知识型员工为企业最重要的人力资源这一特点,对其综合工作业绩和能力、个性品质和素质的测评,应采用多级模糊综合评价模型设计动态绩效测评指标体系。     

员工培训与企业人力资源发展探析

为了提升员工的培训效果,企业需要开展创新工作,建立起一个能够与国际接轨的新型员工培训体系。本文主要分析员工培训与企业人力资源的开发措施和注意事项。     

高职院校教学管理方法和管理人员的思考与研究

教学管理是高职院校教育管理的一项重要的核心内容,而教学管理人员则是高职院校教学管理的直接参与者和执行者。本文分析了现阶段高职院校教学管理人员的管理现状,提出高职院校管理人员所需的素质和一系列管理方法的创新手段,旨在使教学管理方法上升到"科学、轻松、高效"的台阶。     

试论航道员工培训管理与创新

近年来我国航道事业随着社会经济的快速发展越来越被重视,航道作为水路运输的重要组成部分,其管理状况对水运发展起着直接影响作用。本文通过对航道现行体制与管理情况探讨,结合员工培训管理与创新分析,提出加强航道管理水平的策略,以实现水运交通事业快速持续健康发展的目标。     

高职院校工学结合“双师型”青年教师队伍建设的探讨

为了满足人才市场的需求,高职院校采用工学结合的教学模式,进一步培养技能型人才,因此需要加大力度建设"双师型"青年教师队伍。没有高水平的教师队伍,就培养不出高素质的技能型人才。本文通过分析高职院校"双师型"青年教师队伍建设的现状,及存在的问题,提出相应的政策建议。     

Comparing perceived insecurity among customers and retail staff during service encounters

The study compares perceived insecurity by customers and retail staff during service encounters. The topic is important, because retailers invest millions of dollars in security. The framework of the study divides perceived insecurity into financial, physical, psychosocial and time-related insecurity. A total of 39 consumers participated in seven focus group discussions, and 34 retail staff members responded semi-structured interviews. The study confirms that from both customer and staff perspectives a high quality service encounter has an influence on perceived insecurity, and it diminishes disturbance and criminal activity. However, there are differences between customer and staff perspectives in many areas.     

The impact of an aircraft's service environment on perceptions of in-flight food quality

Airlines are currently striving to improve the quality and quantity of in-flight food, because research has shown that catering is a key attribute for a customer's satisfaction with airline service quality. But the role of an airline's service environment in forming customer perceptions about food quality has not yet been properly investigated. Using electronic word-of-mouth data from N = 3996 airline passengers, this study deploys a linear regression model at multiple levels to relate perceived in-flight food quality with both the overall service environment and its formative components. The results clearly unveil the importance of an aircraft's service environment on perceived in-flight catering quality; perceptions of food quality are primarily influenced by the quality of cabin staff service, followed by entertainment and seat quality. Instead of continuing with the current practice of signing up top chefs to improve menus, airlines may instead consider putting their management focus on service improvements.     

Staff turnover costs: In search of accountability

The nature of staff turnover accounting procedures in a labour intensive context has been examined by conducting interviews with twenty eight managers in large three to five star hotels and two theme parks. It was found that the main staff turnover accountability procedures adopted involve monthly departmental reporting of staff turnover percentage levels and also the conduct of exit interviews. A degree of staff turnover costing was noted, although this practice was not extensively applied. Most interviewees supported the notion of allocating staff turnover costs to those operating departments experiencing the turnover. A muted form of this practice was observed in one hotel, however most interviewees had never contemplated or heard of the practice. Agency theory has been utilized as a framework for structuring a range of observed and potential staff turnover accountability relationships.     

高职思政课教学现状调查及改进策略分析

通过对北京地区高职思政课教学状况的调查发现，思政课教学质量及教学效果与预期有一定差距。根据高职教育与普通本科教育在培养目标、学生基础等方面的差异性，编写高水平的高职思政教材，完整配备责任能力强和专业水平高的师资队伍，提高课堂教学水平，是改进高职思政课教学的有效策略。