提升QMS有效性的途径

本文通过对质量管理系统失效性的分析,提出先天不足、后天不良、真戏假做、水土不服和孤军作战等QMS失效的原因,并从质量战略、理念、职能、机制、文化等不同的角度,探讨防止QMS失效,提升其有效性的途径。     

Semantic Differential as an Assessment Tool of （Dis） Advantages of QMS in the Light of Accredited Certification in Poland

This article is a continuation of the issue in the field of assessment of （dis）advantages resulting from the implementation of the quality management systems （QMS） in a structure of the organization. The publication uses the results of studies conducted in the range of assessment＇s information completeness provided by the certification bodies （CBs） in the context of advantages and disadvantages of the QMS implementation in accordance with PN-EN ISO 9001. In addition, an attempt to define a tool for the QMS assessment of （dis）advantages in the organization has been made. The basis for empirical analysis of the issue was the information provided by an accredited management systems CBs recommended by the Polish Centre for Accreditation （PCA）. There are 33 units in Poland, which were granted by PCA with the accreditation within the range of ISO 9001：2008. In the first stage of the research work, a substantive analysis of websites content among mentioned CBs has been carried out. In addition, the paper proposes use of semantic differential method （SD） to evaluate （dis）advantages of the QMS. SD adaptation for the assessment of the QMS （dis）advantages is the authorial concept. The authors hope for polemic in this area. In the face of obtained results, an authorial SD construction has been proposed, which is useful and may help in the formulation and conveying of the relevant （reliable） information to potential clients in the range of （dis）advantages resulting from the QMS implementation to the organization. As a consequence, the recommendations have been set, which are kind of guidelines that could significantly influence the realignment of the information state conveyed on the internet by the CBs.     

质量管理体系要求及其固有特性的探讨——与《基于产品寿命周期的QMS运行效果研究》作者的商榷

有效的QMS应随组织所处环境、战略的调整而变化，其运行的效果不会随产品寿命周期而衰退。     

现代物流企业质量管理体系建立及其实证分析

质量是物流企业的生命线，是物流企业获得竞争优势的关键。分析物流质量的内涵及其特殊性，认为应该从物流时间、物流成本、物流效率三个方面来衡量物流企业的质量。文章运用实证分析方法，分析了连云港物流业的SWOT，提出了完善质量管理体系和运行机制的一些做法。     

质量管理体系在高精大型机床制造、服务中的实际应用

高精大型机床制造、服务过程中常遇到某些实际问题，文章结合ISO9000标准质量管理八大管理原则中某些原则的实际应用对其进行分析，并阐述尤其是在为用户服务方面，采取多种行之有效的实施办法，取得了直接的效果，而在技术创新开发新产品中抓住机遇，迎合市场需求，能让开发高精大型机床产品取得成功。     

Integration of Individualized Management Systems （MSs） as an Aggregating Factor of Sustainable Value for Organizations An Overview Through a Review of the Literature

Nowadays, there exist various standards for individual management systems （MSs）, at least, one for each stakeholder. New ones will be published. An integrated management system （IMS） aims to integrate some or all components of the business into one coherent and efficient MS. Maximizing integration is more and more a strategic priority in that it constitutes an opportunity to eliminate and/or reduce potential factors of destruction of value for the organizations and also to be more competitive and consequently promote its sustainable success. A preliminary investigation was conducted on a Portuguese industrial company which, over the years, has been adopting gradually, in whole or in part, individualized management system standards （MSSs）. A research, through a questionnaire, was performed with the objective to develop, in a real business environment, an adequate and efficient IMS-QES （quality, environment, and safety） model and to potentiate for the future a generic IMS model to integrate other MSSs. The strategy and research methods have taken into consideration the case study. It was obtained a set of relevant conclusions resulting from the statistical analyses of the responses to the survey. Globally, the investigation results, by themselves, justified and prioritized the conception of a model of development of the IMS-QES and consequent definition and validation of a structure of an IMS-QES model, to be implemented at the small- and medium-sized enterprise （SME） where the investigation was conducted.     

如何实施增值的质量管理体系认证审核

本文从认证审核的经验、经历以及近几年新出现的ISO9001认证企业逐年递减的现象提出认证机构开展有效的增值审核的重要性，并从确立质量体系符合性的新理念、严把审核员准入关、提升管理科学知识和专业知识、充分理解和应用系统方法和过程方法、摈弃现有认证审核记录模式，并以有效的沟通开展质量管理体系认证审核等方面论述如何开展有效的质量管理体系增值审核。     

浅谈炼化企业提升质量管理体系运行有效性的途径

质量管理体系运行的有效性是获证企业关注的话题,提升体系运行效果的途径多种多样,关键是要结合企业实际。兰州石化公司在质量管理体系建设和实施中对提升有效性进行了尝试和探索,通过在体系策划阶段设计适宜的体系建设指导思想,充分应用以顾客为关注焦点、领导作用、全员参与、持续改进等八项质量管理原则,优化质量管理体系文件,消除体系设计中的两层皮现象,为体系高效运行奠定了基础。     

QMS导入世界特殊奥运会及其实践初探

世界特殊奥运会将于2007年首次在中国、在上海举办,为了保证本届特殊奥运会的成功举办,需要建立一套特殊奥运会质量管理标准,对特殊奥运会服务过程各个关键环节实施质量管理和控制。本文从特殊奥运会流程分析入手,确定特殊奥运会服务管理内容和关键服务流程,然后应用相关矩阵法对关键流程进行二级展开和重要度排序,据此识别特殊奥运会服务关键控制点,并总结出关键控制点识别的6项原则。针对服务关键控制点所体现的质量特性,提出相应管理措施。     

基于供应链管理的质量合作研究

传统的质量管理是针对一个组织而言,它必须有固定的组织机构进行质量职能分解。传统的质量管理组织结构形式为:总经理——职能部门领导——质量检查班组——质检员,各个层次的人员都负责自己的那部分质量管理。而在现代供应链管理模式下,不同的供应商生产模式、组织结构、生产能力及水平各不相同,生产周期亦是变动的,传统的质量管理方式显然不能适应,这时候,必须通过质量合作方式进行质量控制。本文对供应链管理模式下的质量合作进行了研究,以期指导企业在协作生产过程中的质量控制。