技术标准化与知识管理关系研究：生命周期视角

结合技术标准化的动态生命周期过程，发挥技术标准化与知识管理的协同互动作用，对于提升企业技术标准化能力和增强企业核心竞争优势具有重要意义。提出知识管理金三角模式，从知识创新、知识竞争和知识扩散3个层面，揭示技术标准化与知识管理的协同关系作用机理，构建技术标准化与知识管理的关系模型，并以华为公司生命周期各阶段的演化进程为样本进行案例分析，检验理论推导。结果表明，技术标准化与知识管理相互依存、相互促进。以此为基础，建立技术标准化与知识管理保障机制，为企业参与市场竞争提出策略性建议。     

Integration of standardization and customization: Impact on service quality,customer satisfaction,and loyalty

The basic objective of this study is to analyse the direct and indirect impacts of standardization and customization on customer satisfaction and loyalty through service quality. The service quality has two dimensions: technical quality and functional quality. A framework is developed by extending Grӧnroos’ model of service quality by including the antecedents of service quality. A questionnaire-based survey collected data from 315 customers of three service industries: healthcare, hospitality, and education. The data was analysed and the model validated using PLS-SEM. The findings show that: (1) integration of standardization and customization of service offerings is critical for improved service quality; (2) standardization has higher impact on service quality when compared to customization; (3) functional quality has higher impact on customer satisfaction when compared to technical quality; and (4) customer satisfaction has a significant effect on customer loyalty. The contribution of this study is the development of an integrated framework to analyse the roles of standardization and customization on service quality.     

热力杀菌移动实验室管理规范

本文介绍热力杀菌移动实验室管理如何从规范标准体系、建立标准方法、建立相关操作准入门槛、建立可追溯体系以及热力杀菌检测报告编写和监督审核的要求5个方面进行规范,并对热力杀菌实验室准入提出一些建议。     

A new intellectual property metric for standardization activities

This study formulates a method to measure the effects of standardization to assist in evaluating innovation and R&D policies. Its main purpose is to examine standardization activities within R&D organizations. This allows for a more appropriate policy evaluation framework than examining such activities within standard development organizations does. The study also redefines the conventional notion of intellectual property (IP) normatively and introduces the term “integrated IP” to reflect our new concept of joining IP and standardization activities. Our new concept captures the “fuzzy” impact of standardization on R&D to improve innovation management. The study presents a vector equation expressing the new IP definition and uses it to model revenues arising from a standard-essential patent for strategic IP management with standardization. The model indicates the importance of patents commercially required for product differentiation for the purpose of innovation with standards.     

Standards,innovation, and latecomer economic development: Conceptual issues and policy challenges

Little is known about the impact of standards on the economic development of countries which are latecomers to industrial manufacturing and innovation. Standardization is regarded primarily as a technical issue, and hence receives only limited high-level policy support.However, technical standards contribute at least as much as patents to economic growth. As a key mechanism for the diffusion of technological knowledge and due to the dominant leadership by advanced countries in patenting, technical standards have emerged in latecomer countries as an alternative to patenting. However, latecomer countries and their firms have a set of capabilities and constraints that are fundamentally different from that of advanced countries and firms. This paper argues that latecomer countries should adopt assessment criteria that are more fitted with latecomer contexts which emphasize learning effects and building dynamic capabilities. The paper discusses current issues that are essential in understanding the rise of Asian countries in standardization. We also examine the critical role that patents play for standardization and argue that “strategic patenting” to generate rents from de facto industry standards can stifle latecomer economic development.     

Government in standardization in the catching-up context: Case of China's mobile system

This paper categorizes the multiple-faced roles of the government in technology standardization in the catching-up contexts. It presents a case that China has developed a third generation (3G) of mobile system, TD-SCDMA, and deployed it in the Chinese market. The authors attribute the success of this national standardization initiative to that the government is able to balance the interests of different stakeholders of mobile technology and market, and enroll them into the process of TD-SCDMA development and industrialization. The TD-SCDMA case demonstrates that the government in the standardization process can act as a project founder, risk undertaker, interest moderator, collaboration facilitator, and process monitor. Practical implications for developing countries in pursuing their indigenous innovation strategy are given.     

HRM practices in China-Western joint ventures: MNC standardization versus localization

In recent years, multinational corporations have become increasingly ascendant in the world economy. The HRM strategies that these corporations adopt may blend global integration with local responsiveness. This paper examines the compatibility between MNC standardization and localization of different HRM practices in a sample of Sino-Western joint ventures. The findings indicate that various HRM practices have different responses to MNC standaridization and localization.     

Technological standards with local externalities and decentralized behaviour

We model a situation in which agents must choose between two technologies that operate under local, positive network externalities. We find that decentralized behaviour can lead to the emergence of a technical standard, but can also result in a variety of other equilibria. Policy to eliminate non-standardized equilibria can be effected, but in some cases it may be very costly.     

The psychological impact of expatriate relocation on partners

Abstract This paper reports upon a study of the psychological impact of relocation on partners of fifty-eight expatriate and repatriate managers. The study examined associations for several factors, namely company assistance, culture shock experienced, perceived cultural distance between home and host countries and personal factors, with partners' psychological adjustment to relocation. The most important positive predictor of psychological adjustment was found to be company assistance. Also, general support for a process of phases in psychological adjustment to relocation was found, although not following the postulated curve. Increased recognition of the importance of the factors examined here and their role in the process of psychological adjustment to relocation is recommended for expatriates and their organizations alike.     

Characteristics of a Unique Market Segment

Modified grocery shopping and consumption behaviors have been recent outcomes of consumers' changing attitudes toward food and nutrition. This article identifies a unique segment important to grocery retailers- shoppers who purchase and consume greater varieties of fresh fruit. These consumers are shown to differ from other consumers in their food shopping and preparation attitudes, fruit and grocery expenditures, and their demographics. Opportunities for adapting fresh fruit product offerings, promotions, and services to this segment are explored.