New Approaches to Business Process Redesign: A Case Study of Collaborative Group Technology and Service Mapping

Whether it is called reengineering, quality function deployment, quality circles, continuous improvement or total quality management, business process redesign (BPR) is occurring in many organizations. In the broadest sense, BPR includes nearly any kind of systematic effort by companies to realign their business processes so that they are more competitive. Successful business process redesign can lead to dramatic improvements in productivity and quality. But BPR typically requires vast amounts of time and money to implement, since extensive employee input is necessary during the redesign process. Group Decision Support Software (GDSS) provides a viable alternative to the traditional BPR approach. GDSS is defined as computer-based information systems used to support intelligent, collaborative work.This technology allows multiple users to meet and discuss topics simultaneously via a computer network, thus increasing employee commitment while decreasing time and cost.This paper describes a business process redesign project that was conducted for a division within a large government agency fall of 1993. The BPR was done using a type of Group Decision Support Software called Group Systems V. A services marketing tool called service mapping was also used to identify customer needs and interfaces. Data were collected throughout the project to measure employee attitudes about the redesign process and the GroupSystems technology. Time to complete tasks was also recorded. The results of the study showed that the business process redesign was accomplished more effectively in a shorter period of time than with traditional BPR methods previously used. Participants also indicated that the service mapping tool provided a perspective that is missing from many BPR approaches: an understanding of the service from the customer's perspective.     

经济欠发达地区基于物流的家电业多渠道营销模式

目前国内较为先进的家电经营模式主要由连锁经营及渠道代理两种。实施多渠道营销策略,建立物流核心竞争力,与大型连锁卖场实施差异化竞争,在竞争中得以生存发展,不失为经济欠发达地区家电业有效的经营模式。     

欧美MBA案例教学法对我国旅游管理教学的启示

本文在系统论述国内外MBA案例教学现状的基础上 ,较全面地介绍了案例教学方法的运用 ,包括案例写作、案例分析和应用案例组织教学 ,分析了我国旅游管理案例教学中存在的问题 ,并提出了相应的对策     

Boxing and Martial Arts Company,A Tax Case

A tax case is developed examining a private Canadian sports company. This case simulates a real‐world start‐up company in the area of Canadian Controlled Private Corporation taxation. The client, Boxing and Martial Arts Co., is a medium‐sized, rapidly growing sports promotion business. It operates in an environment where cash payments are common, especially towards foreign workers. Students must research issues involving tax deductions and revenue recognition. The learning objectives include: reinforcing taxation concepts that most students learn in introductory courses (i.e., revenue recognition, allowable business expenses) as well as improving students’ tax research skills for more complex issues (e.g., international tax treaties).     

社区银行的内涵特征、历史沿革与模式创新--基于中外社区银行的内容分析与案例研究

本研究梳理了社区与社区银行的概念,通过对14组代表性定义的内容分析和编码发现传统社区银行的实质就是中小型商业银行。社区隐含了社区银行的覆盖范围、服务对象和业务特征,其服务对象没有实质差别。研究提出了社区银行的四个维度和特征,分别是银行规模、覆盖范围、服务对象和业务种类。监管机构和美国提出者更关注银行规模,而研究者特别是中国研究者更重视覆盖范围。因此,“地理范围论”和“资产规模论”基本成立,而“国别论”理论差别不大,“所有制论”和“形态论”并不成立。通过案例研究和实地调研归纳出社区银行的三种主要模式：即美国的“关系信贷”、澳大利亚的“特许经营”和中国的“金融生态”模式。其中,“特许经营”模式变相扩大了银行规模和覆盖范围两个维度,而“金融生态”模式扩展和丰富了银行规模、覆盖范围和业务种类。最后,结合发达国家的先进经验,有针对性地提出四点建议,并构建了中国社区银行建设的特征与要素模型。     

A Tale of Two Cities: Case Studies of Group Support Systems Transition

Research shows that, under certain circumstances, people using GSS can be substantially more productive than people who do not. However GSS has been slow to transition into the workplace. This paper argues that the Technology Transition Model (TTM) may be a useful way to explain this seeming paradox. The paper presents a case study of GSS transition in two organizations – one where a self-sustaining and growing community of users emerged, and one where it did not. Following TTM, it explores the frequency with which users perceived cognitive, economic, affective, political, social, and physical value from using the system. Comparison of the cases reveals differences in perceptions of value along several of these dimensions that are consistent with TTM. The findings suggest the model may be a useful way to explain the transition of collaboration technology, but more research will be required to test the model more rigorously.     

电子线路计算机辅助设计课程教学实践探索

根据电子线路计算机辅助设计实践性很强的课程特点,将任务驱动法应用于课程教学中。通过教学案例阐述了其教学实践的过程,此教学方法激发了学生学习的积极性,提高了学生的实践能力。     

基于比较视角的大型国企集团改革发展研究——以上海仪电集团与重庆四联集团比较为例

大型国企集团的改革发展对进一步深化中国国企改革具有十分重要的标杆意义。通过实地调研具有共同产业基础的上海仪电集团和重庆四联集团，剖析这两家大型国企集团改革发展的不同路径以及产生差异的原因，有助于揭示大型国企集团除了需要体制机制性的生态环境的优化外，还应有其他共性的改革发展的新要求和新探索。     

浅谈如何做好高校体育教学改革

体育教学必须符合时代的需求,更新传统教育观念,不断改革教学方法。本文通过对高校体育课程整体改革和建设文献与理论的研究,明确指出体育课程整体改革和建设应包括体育课堂教学和课外体育活动这两大部分,并提出了实施的基本方案。     

一种实用有效的财务绩效评价法——平衡计分卡

平衡计分卡不仅是一个管理系统,也是一个绩效管理和激励系统,它使组织能清晰地规划远景和战略,并落实具体的行动计划。它既为内部业务流程又为外部客户提供及时的反馈,可以持续改进战略绩效和成果。