组织支持感理论研究综述

组织支持感理论在近年来的管理领域中产生了重大影响。大量研究表明,组织支持感是一个独立的概念,它指出组织对于员工的关心和重视是导致负工愿意留在组织内部,并为组织做出贡故的重要原因。本文通过分析组织支持感的研究状况,分别从组织支持感的内涵、测量、影响因素、对员工行为的影响以及对未来研究的展望进行探讨和梳理。     

工作嵌入、组织支持感与离职倾向关系的实证研究

文章通过对广西桂林市生产制造企业167名员工进行调查,研究工作嵌入、组织支持感及离职倾向之间的关系后发现,工作嵌入对组织支持感具有显著的正向影响,工作嵌入、组织支持感对离职倾向具有显著的负向影响,且组织支持感在工作嵌入与离职倾向的关系中发挥了中介作用     

新生代员工工作价值观、组织支持感与工作绩效关系研究

文章基于我国新生代员工群体分析了工作价值观与工作绩效的关系,结果表明:工作价值观对新生代员工的工作绩效有直接正向影响;组织支持感在工作价值观与工作绩效之间起到一定程度的调节作用。     

组织支持感、组织承诺与劳动关系管理实践研究——以某自来水公司为样本

许多研究表明,良好的组织支持感可以形成积极的组织承诺,本文以某自来水公司为样本,深度剖析组织支持感与组织承诺的关系。实证研究结果表明,组织支持的三个维度均对情感承诺有着积极的影响,领导-成员支持以及工具性支持对规范承诺有显著的正向影响,且两者的影响差异不大;工作满意度的高低并不会影响到员工遵守组织规范的行为,但会对持续承诺形成的负面的影响。文章探讨了能够形成组织支持感的劳动关系管理的措施与手段,为国有企业在改革过程中保持和谐的劳动关系提供另外一种思路。     

组织认同感与离职倾向关系研究

通过18家企业的358份样本进行分析,对组织认同感量表进行本土化修订,在此基础上考察组织认同感与离职倾向间的相关关系,并对可能的调节变量进行验证。研究结果显示,组织认同感包含忠诚、成员身份和相似性三个维度,组织认同感对离职倾向具有负向的预测效果,环境机会的调节作用不明显。通过强化员工的组织认同感,企业可以有效地减少其离职倾向。     

组织支持感及其改善途径

组织支持感概念的提出和研究的兴起,有其特定的社会背景。文章首先简要介绍了组织支持感的内涵、心理机制及作用,然后着重探讨了改善员工组织支持感的方法和途径。     

组织支持感对高校教师工作绩效的影响

本文在分析组织支持感与工作绩效关系已有文献的基础上,从理论上提出了组织支持感与组织气候,工作积极性之间的相互关系。通过研究教师组织支持感的结构维度及其相关行为变量的关系,运用组织支持感激发教师的工作积极性,从而得出结论证明组织支持感对高校教师工作绩效的影响关系。     

组织支持感对高校教师工作绩效的影响

本文在分析组织支持感与工作绩效关系已有文献的基础上,从理论上提出了组织支持感与组织气候,工作积极性之间的相互关系。通过研究教师组织支持感的结构维度及其相关行为变量的关系,运用组织支持感激发教师的工作积极性,从而得出结论证明组织支持感对高校教师工作绩效的影响关系。     

组织支持感对高校教师工作绩效的影响

本文在分析组织支持感与工作绩效关系已有文献的基础上,从理论上提出了组织支持感与组织气候,工作积极性之间的相互关系.通过研究教师组织支持感的结构维度及其相关行为变量的关系,运用组织支持感激发教9币的工作积极性,从而得出结论证明组织支持感对高校教师工作绩效的影响关系.     

The Costs of Exhibiting Organizational Citizenship Behavior

Organizational citizenship behavior (OCB) has been associated with positive organizational outcomes and with higher managerial ratings of employee performance. However, concerns have been raised about the possible personal costs of performing such activities. This paper examines the relationship between OCB and emotional exhaustion and work‐family conflict and explores the moderating role of job performance in shaping those relationships. In a time‐lagged field study of customer‐contact center employees the research found that one particular dimension of OCB—conscientiousness—was associated with higher emotional exhaustion and with work‐family conflict. The study also revealed that conscientious employees who performed their in‐role job responsibilities at a high level experienced greater emotional exhaustion and work‐family conflict than conscientious employees who performed their in‐role job responsibilities at a low level. Our findings suggest that organizational pressures to increase the level at which both discretionary and formal role obligations are performed can carry negative consequences for employees. © 2016 Wiley Periodicals, Inc.     

The effect of strike militancy intentions and general union attitudes on the Organizational Citizenship Behavior of university faculty

Using a sample of unionized faculty, this study investigated whether faculty members' militancy intentions and general union attitudes affected their level of organizational citizenship behavior (OCB). OCB was divided into three dimensions (OCB-teaching, OCB-faculty, and OCB-university), and separate predictions were made for each. Results indicated weak relationships at best between the predictor variables and OCB, suggesting that unionization is not likely to affect this important aspect of job performance.     

Organizational Inducements and Employee Citizenship Behavior: The Mediating Role of Perceived Insider Status and the Moderating Role of Collectivism

The organizational inducement model proposed in this study seeks to examine the mediating role of perceived insider status (PIS) and the moderating role of vertical collectivism on the relationship between organizational inducements and employees’ organizational citizenship behavior (OCB). Among a sample of Chinese employees, the authors find that the organizational inducements of perceived supervisor support and participation led to higher levels of PIS, which in turn enhanced OCB. Furthermore, vertical collectivism moderated the relationship between PIS and OCB, such that their relationship grew stronger when collectivism was high. These findings have notable implications for theory and practice. © 2014 Wiley Periodicals, Inc.     

知识工作团队中组织公民行为的作用机制实证研究

组织公民行为是员工做出的超越基本工作职责要求的积极主动合作行为,这类行为在整体上有利于组织的有效运作。本研究以12家高科技组织中的50个知识工作团队作为研究对象,探讨团队成员整体上表现出的组织公民行为对团队绩效的影响作用机制。研究结果表明,团队整体水平的组织公民行为对团队绩效具有积极的影响作用,并且群体效能感在组织公民行为对团队绩效产生影响时起到中介作用。     

人格特质、组织公民行为对离职倾向的影响研究

本文旨在研究应届毕业生的人格特质、组织公民行为与离职倾向的影响,并以云南省2010级企业管理专业的硕士毕业生为研究对象,对问卷数据进行相关、回归分析及分层回归分析。验证应届毕业生组织公民行为与离职倾向呈显著负相关,人格特质与离职倾向呈显著负相关,并对应届毕业生组织公民行为与离职倾向间起着加强调节作用。最后根据研究分析对目前的管理实践提出了相关建议。     

Organizational Citizenship Behavior and Role Breadth: A Meta‐Analytic and Cross‐Cultural Analysis

We provide a meta‐analysis of the empirical literature concerning role breadth, defined as the degree to which employees consider organizational citizenship behavior (OCB) to be an inherent part of their job. Results based on a combined sample size of 9,222 showed: (a) Confucian Asians consider OCB as part of their job to a greater extent than do their Anglo counterparts; (b) affiliative kinds of OCB (e.g., helping, conscientiousness, and courtesy) are more likely to be considered part of one's job than are change‐oriented OCB (e.g., voice, taking charge, and initiative); and (c) OCB‐inclusive role breadth correlates strongly with OCB (r_c = .43). The implications of these findings for human resources practice, such as competency modeling, employee selection and training, organizational rewards, and employee‐employer/supervisor relations, are discussed. © 2013 Wiley Periodicals, Inc.     

The Buffering Effect of Perceived Organizational Support on the Relationship Between Work Engagement and Behavioral Outcomes

The present study examined the commonly held assumption that a low level of work engagement leads to higher turnover intentions and employee deviant behavior. Employee survey results (n = 175) from a manufacturing organization in the United Kingdom showed that employee work engagement correlates negatively with lagged measures of turnover intentions and deviant work behavior directed toward the organization. The results suggest that perceived organizational support moderates the relationship between work engagement and turnover intentions and deviant behaviors directed toward the organization, such that perceived organizational support compensates for relatively low levels of work engagement. © 2014 Wiley Periodicals, Inc.     

领导行为视角的员工组织公民行为研究:一个新的分析框架

领导行为是影响员工组织公民行为的重要因素,员工结合对领导行为的认知结果决定自己的行为。根据认知心理学的研究,员工认知领导行为会有自己的标准,标准的不同是产生认知差异的原因之一。而由领导理论可知,内隐领导理论反映的正是人们心中对领导的期望标准;据此提出以员工内隐领导理论为认知参照标准,探讨员工对现实领导行为的认知差异对员工组织公民行为的影响机制的分析框架。     

Gathering Information and Exercising Influence: Two Forms of Civic Virtue Organizational Citizenship Behavior

Political behavior at work often is disparaged as self-serving activity that undermines the efficient pursuit of organizational goals. Yet politics has a more benign meaning as well: responsible participation in decision-making processes, keeping informed, and promoting innovative ideas that serve long-term organizational interests. To date, the negative image of organizational politics among managers and scholars has limited research on the positive contributions of responsible political participation, a form of Organizational Citizenship Behavior (OCB) known as civic virtue.This paper draws on political philosophy and organizational research to consider two forms of civic virtue OCB: gathering information and exercising influence. Both are proactive and can have beneficial results for individuals, organizations, and society. Conceptually, the two forms of civic virtue are related. Yet they also are different. Results of a field study of 245 employees and their supervisors provide support for similarities and differences in the two forms of civic virtue. We discuss theoretical and practical implications of our study, and the benefits of continued research on both aspects of civic virtue OCB.An earlier version of this paper was presented at the Society for Industrial and Organizational Psychology, Orlando FL, April 2003, in a symposium entitled “New Perspectives on the Dimensionality of Organizational Citizenship Behavior.” A newer version of this paper was presented at the October 2005 International Meeting of the Association on Employment Practices and Principles (AEPP) in Baltimore, MD.     

Leading by Example: A Model of Organizational Citizenship Behavior for the Environment

Organizational citizenship behaviors for the environment (OCBEs), which are based on individual, voluntary and informal initiatives, are increasingly considered as an essential ingredient of corporate greening. Drawing on the emerging literature on this issue, this paper explores the determinants and consequences of managers' OCBEs. A study of 304 managers from the manufacturing sector allowed us to validate a new model of managers' OCBEs based on structural equation modeling. The model shows the role of environmental values and perceived behavioral control (PBC) in the adoption of OCBEs. As expected, the model also shows positive and significant relationships between OCBEs, environmental management practices and performance in this area. The study sheds new light on the impacts of OCBEs and explores the reasons why they can be used to lead by example and to improve environmental performance. Copyright © 2013 John Wiley & Sons, Ltd and ERP Environment